Refund & Cancellation Policy – BidHaul LLC

Posting a job is free. When a customer accepts a hauler's bid, the customer pays the accepted bid amount through Stripe. Funds are held securely in escrow and are not released to the hauler until the job is confirmed complete (or admin review concludes). BidHaul deducts a 5% platform fee from the hauler's completed payout.

Customers may cancel a posted job at any time before accepting a bid at no cost. No payment has been collected at this stage.

• Customer cancels: If the customer cancels before the hauler has started or arrived for the job, the customer receives a full refund of the bid amount to the original payment method.
• Hauler cancels or no-shows: If the assigned hauler cancels or fails to show up, the customer receives a full refund and is free to re-post the job.
• Refunds are issued through Stripe and typically appear on the original payment method within 5–10 business days, depending on the bank or card issuer.

If a customer believes the job was not completed as agreed, they may open a dispute before confirming completion. BidHaul admins review evidence (photos, messages, timestamps) provided by both parties and may issue:

• A full refund to the customer,
• A partial refund and partial payout, or
• Full payout to the hauler if the job was completed as agreed.

Decisions are made in good faith based on the available evidence. False or abusive disputes may result in account suspension.

• The job was completed as described and accepted by the customer.
• The customer confirmed completion and funds have already been released.
• Cancellation requests made after the hauler has performed the agreed work.
• Claims involving prohibited items the customer failed to disclose (see the Terms of Service).

We ask customers to contact BidHaul Support before initiating a chargeback with their card issuer. Most issues can be resolved quickly through the dispute process. BidHaul will respond to all chargebacks with the relevant transaction, message, and photo records on file.

To cancel a job, request a refund, or open a dispute, sign in and use the dispute option on your job, or contact us through the Support page or by email at admin@bidhaul.net. Please include your job ID and a brief description of the issue.

BidHaul LLC · Riverside, CA · admin@bidhaul.net