Refund & Dispute Policy – BidHaul LLC

Posting a job is free. When a customer accepts a hauler's bid, the customer pays the accepted amount through Stripe. The funds are held by BidHaul — this is shown to customers as "Payment Held".

Payment Held does not mean the hauler has been paid. The hauler is paid only after the job is completed and payout is approved or released under this policy.

• Customers may cancel a job before accepting a bid at no cost.
• After a bid is accepted but before payment, customers may cancel without payout.
• After payment is secured, cancellation may require BidHaul review — especially if the hauler has started, traveled to the location, uploaded completion photos, or a dispute exists.
• After completion is submitted, cancellation or refund requests are handled through the dispute or refund process.

Customers may choose a completion deadline when posting a job — ASAP (24 hours), within 2 days, within 1 week, a specific date, or Flexible. The deadline timer starts only after the customer accepts a bid and payment is secured. The deadline does not start when the job is first posted. Flexible jobs do not have an automatic deadline timer.

If the selected hauler does not submit completion by the selected deadline, the customer may request a refund, extend the deadline, message the hauler, or contact BidHaul.

Refunds are not guaranteed automatically. BidHaul may review job details, messages, photos, payment status, completion status, and user activity before approving or denying a refund. BidHaul may approve a refund, deny a refund, issue a partial refund, extend the deadline, open a dispute, or request more information.

For high-value jobs, missed deadlines may require admin review before any refund or payout decision is made.

A customer may report a problem if the job is not completed, not completed as agreed, the hauler does not respond, or there is another issue. A hauler may also contact BidHaul if the customer is unavailable, the job is different than described, unsafe, restricted, or otherwise cannot be completed as posted.

When a dispute is opened, BidHaul may hold payout while reviewing the issue. BidHaul may review photos, messages, job details, customer and hauler notes, payment records, deadline status, and account history. BidHaul may approve payout, issue a full or partial refund, request more information, extend the deadline, or close the dispute.

Jobs with accepted bids over $1,500 require BidHaul admin review before hauler payout is released. The status will appear as "Pending Admin Approval". High-value jobs do not follow the standard automatic payout release timer.

BidHaul may approve payout, hold payout for more review, open a dispute, request more information, issue a refund, issue a partial refund, or block payout when reviewing a high-value job.

Refunds may be issued when BidHaul determines a refund is appropriate, including for missed deadlines, non-completion, dispute resolution, cancellation, payment error, or admin review. Refunds may be full or partial.

Refunds processed through Stripe may take several business days to appear on the customer's payment method, depending on Stripe and the customer's bank. BidHaul will not mark a refund complete unless the payment processor confirms the refund was created or completed.

Haulers are paid only after the job is completed and payout is approved or released. Haulers may be required to upload completion photos before a job can be marked complete, and must finish Stripe Connect payout setup before receiving funds.

BidHaul may delay, hold, block, or review a payout if there is a dispute, refund request, missed deadline, fraud concern, Stripe issue, incomplete payout setup, high-value review, or other support issue.

BidHaul may deduct a platform fee from completed hauler payouts. The standard hauler fee is 5%, unless a promo, discount, or admin-approved fee adjustment applies. Promo or discounted rates may be temporary and may have an expiration date. If a promo is active when payment is secured, BidHaul may lock that rate for the job.

After a hauler submits completion photos, the customer may review completion, release funds, report a problem, or contact BidHaul. After confirming completion, customers may be asked to rate the hauler.

Users may not create fake jobs, fake bids, fake completions, or bid on or receive payout from their own posted job. BidHaul may block bids, hold payments, hold payouts, suspend accounts, refund customers, or cancel jobs if fraud, self-dealing, stolen card use, or chargeback risk is suspected.

BidHaul reserves the right to review, hold, approve, block, refund, partially refund, or delay any payment or payout when needed for safety, fraud prevention, dispute resolution, legal compliance, payment processing, high-value review, missed deadlines, or support issues.

To request a refund, open a dispute, or ask a question, contact admin@bidhaul.net or visit the Support page.